Having to log in *twice* every day - so annoying (2024)

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Having to log in *twice* every day - so annoying (6)

IHorman3

‎Aug 28, 20244:40 PM - edited ‎Aug 28, 20244:41 PM

Participant

Having to log in *twice* every day - so annoying

SOLVE

I use lots of different software, they all have a login process, but by and large I only have to login when I restart my browser, and even then Chrome remembers my credentials so it's very quick.

Why is it, then, that I have to manually enter my Hubpspot password twice every single day (at least) in order to use the Outlook add-in?

Just find it very annoying, why is Hubspot different? And why do I have to log in twice?!

Solved!Go to Solution.

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Having to log in *twice* every day - so annoying (7)

Solution

Lucila-AndimolHaving to log in *twice* every day - so annoying (8)

‎Aug 29, 20245:26 AM

Thought Leader | Platinum Partner

Having to log in *twice* every day - so annoying

SOLVE

hi@IHorman3

in general when you have settled the 2FA you don't have to login every time

but I'd strongly suggest that you can provide@BérangèreLwith all the proper information

just to be able to find the issues in your case and help you solve it.

Best,

Having to log in *twice* every day - so annoying (9)

María Lucila Abal
COO Andimol | Platinum Accredited Partner

HubSpot Expert, Top Community Champion | Hall of Fame IN23
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

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Having to log in *twice* every day - so annoying (10)

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3 Replies 3

Having to log in *twice* every day - so annoying (11)

GiantFocalHaving to log in *twice* every day - so annoying (12)

‎Aug 29, 202410:49 AM

Participant | Partner

Having to log in *twice* every day - so annoying

SOLVE

Hi@IHorman3,

This issue doesn't occur for me or my team.

Can you double-check if this problem is specific to one browser/device or if it happens across multiple browsers/devices?

Best regards,
Abraham Ernesto

Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!

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Having to log in *twice* every day - so annoying (13)

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Having to log in *twice* every day - so annoying (14)

Solution

Lucila-AndimolHaving to log in *twice* every day - so annoying (15)

‎Aug 29, 20245:26 AM

Thought Leader | Platinum Partner

Having to log in *twice* every day - so annoying

SOLVE

hi@IHorman3

in general when you have settled the 2FA you don't have to login every time

but I'd strongly suggest that you can provide@BérangèreLwith all the proper information

just to be able to find the issues in your case and help you solve it.

Best,

Having to log in *twice* every day - so annoying (16)

María Lucila Abal
COO Andimol | Platinum Accredited Partner

HubSpot Expert, Top Community Champion | Hall of Fame IN23
Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor

Have questions? Get answers:

Get Premium Support


Having to log in *twice* every day - so annoying (17)

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Having to log in *twice* every day - so annoying (18)

BérangèreLHaving to log in *twice* every day - so annoying (19)

‎Aug 29, 20242:37 AM

Community Manager

Having to log in *twice* every day - so annoying

SOLVE

Hi @IHorman3 and welcome to the Community!

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

So that I can ask the Team to take a closer look, I would need additional information to be able to investigate further please.

- When this feature is not working, is it on the HubSpot Sales extension? Or just on the HubSpot login page? I understand that it's only on the Outlook add-in, right?
- Is the 2FA in place?
- If yes, how often does the 2FA is being prompted?
- If you have the 2FA, after which actions do you usually get the 2FA?
- Have you cleared the cache?
- Or were you on a different browser?
- Are other users experiencing this as well?
- Since when do you have this issue please?
- Do you have any privacy related extensions?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.


Thank you in advance and have a great day!


Best,
Bérangère


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Having to log in *twice* every day - so annoying (21)

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Having to log in *twice* every day - so annoying (2024)

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