Having to log in *twice* every day - so annoying (2024)

Having to log in *twice* every day - so annoying

SOLVE

I use lots of different software, they all have a login process, but by and large I only have to login when I restart my browser, and even then Chrome remembers my credentials so it's very quick.

Why is it, then, that I have to manually enter my Hubpspot password twice every single day (at least) in order to use the Outlook add-in?

Just find it very annoying, why is Hubspot different? And why do I have to log in twice?!

Lucila-Andimol

‎Aug 29, 20245:26 AM

Having to log in *twice* every day - so annoying

SOLVE

Hi@IHorman3,

This issue doesn't occur for me or my team.

Can you double-check if this problem is specific to one browser/device or if it happens across multiple browsers/devices?

Having to log in *twice* every day - so annoying

SOLVE

hi@IHorman3

in general when you have settled the 2FA you don't have to login every time

but I'd strongly suggest that you can provide@BérangèreLwith all the proper information

just to be able to find the issues in your case and help you solve it.

Best,

María Lucila Abal COO Andimol | Platinum Accredited Partner HubSpot Expert, Top Community Champion | Hall of Fame IN23 Certified Trainer (12+ years) | SuperAdmins Bootcamp Instructor Have questions? Get answers: Get Premium Support

Did my post help answer your question? Mark this as a solution.

Having to log in *twice* every day - so annoying

SOLVE

- When this feature is not working, is it on the HubSpot Sales extension? Or just on the HubSpot login page? I understand that it's only on the Outlook add-in, right?
- Is the 2FA in place?
- If yes, how often does the 2FA is being prompted?
- If you have the 2FA, after which actions do you usually get the 2FA?
- Have you cleared the cache?
- Or were you on a different browser?
- Are other users experiencing this as well?
- Since when do you have this issue please?
- Do you have any privacy related extensions?

The more info, screenshots (without sensitive/confidential information), and details you can provide, the better the Community can assist.

Thank you in advance and have a great day!

Best,
Bérangère

Saviez-vous que la Communauté est disponible en Français ? Rejoignez les discussions francophones en changeant votre langue dans les paramètres ! Did you know that the Community is available in other languages? Join regional conversations by changing your language settings!